Welcome to Mobile Pay

Q: As a branded Phillips 66^®, Conoco^® or 76^® site, do I have to offer Phillips 66 mobile pay?
A: Yes. Phillips 66’s branded mobile pay apps are standard forms of payment which will be accepted/offered at all branded locations. It became a requirement in the Credit Card Guide effective September 30, 2018.

Q: Is there training available?
A: Yes, we mail packets which include training and guidance tools as well as POP during the set-up phase. Click here for training materials.

Q: Why am I required to offer Phillips 66 mobile pay?
A: Consumer expectations for speed, convenience and safety are at an all-time high. To stay competitive, you must adopt technology that is quick and increases security. We want consumers to have a consistent experience across all our sites. Therefore, acceptance of Phillips 66 mobile pay is required by the Credit Card Guide effective September 30, 2018.

Q: How does Phillips 66 mobile pay benefit me?
A: Phillips 66 mobile pay works with technology you should already have, increases security, helps you attract and retain consumers, and brings pay-at-the-pump consumers into the store with in-app discounts and rewards. There are no additional transaction fees and it settles just like all other payment methods.

Q: How does Phillips 66 mobile pay benefit my consumers?
A: Phillips 66 mobile pay offers enhanced payment security by eliminating the card swipe and tokenizing sensitive payment data; it offers the speed and convenience consumers expect and rewards their loyalty with in-app discounts and rewards.

Through our branded apps, consumers can get directions to your site, securely pay with their mobile phones, access instant offers and discounts, receive electronic receipts, and earn and redeem KickBack^® Points.

Q: What is Phillips 66 doing to help drive Phillips 66 mobile pay transactions at my site(s)?
A: We are continuing to make enhancements to the Phillips 66 mobile pay apps, including the addition of new payment methods, inclusion of fuel prices on the station locator map and easy access to instant offers and deals. Future enhancements include collaboration with other apps, connected car experience with OEMs, expansion into the fleet business and integrating with voice command products.

Q: What happens if I don’t implement Phillips 66 mobile pay?
A: Phillips 66 mobile pay is required by the Credit Card Guide effective September 30, 2018. On April 1, 2020, we started assessing a monthly $500 fee per site to those sites that are not compliant.

Q: How does the Phillips 66 mobile solution work?
A: The Phillips 66 mobile pay solution is cloud-based and functions through the My Phillips 66^®, My Conoco^® and My 76^® branded apps. Through these apps, interaction with your site(s) is a seamless experience.

Q: What forms of payments and features will be available?
A: Key payment and loyalty features available include Chase Pay^®, Visa Checkout, Apple Pay, Google Pay, and Samsung Pay; the Phillips 66^®, 76^® and Conoco^® Synchrony credit cards; Phillips 66, 76 and Conoco debit accounts; fuel discounts; and the ability to earn and redeem KickBack^® Points. We will continue to offer additional payment and promotional products, and we will notify you when they become available.

Q: Does a consumer need a Chase credit card or debit card to use Chase Pay within the branded app?
A: The app accepts a variety of Chase branded and non-branded cards. To see all the cards that are compatible, click here.

Q: Can you use any of the branded fuel apps at all Phillips 66, Conoco and 76 stations?
A: Yes. Each branded app works at all our branded locations. So, a consumer with the My Phillips 66 app will also be able to see Conoco and 76 stations on the station finder and they can use the My Phillips 66 app to pay for fuel or c-store purchases at all branded locations.

Q: Do I need to provide Wi-Fi internet access for the app to work?
A: No. Wi-Fi is unnecessary.

Q: How do I sign up?
A: As a first step, check your system and determine if you need an upgrade. The mobile pay apps support Verifone Commander 1.07.19 (aka 44.19) and v11.01G Gilbarco Passport EPOS system. You also need a working QR compatible 2D bar code scanner. You can find 2D scanner testing instructions for Verifone and Gilbarco here to determine if your current scanner is compatible. If it is not, you can purchase one through the Phillips 66 discount program with Techquidation, or contact your local EPOS distributor.

You can sign up by contacting the Customer Assistance Team at MobilePay@p66.com or 800-450-2266. The Customer Assistance Team can also answer questions regarding payment systems updates or installations.

Q: After my site is set up for Phillips 66 mobile pay, what else do I need to do?
A: All you need to do is wait for mobile payments to be enabled remotely. In the interim, you will receive your POP and training materials. During this time, you should ensure your employees are trained. Once your site is designated “Pay with phone supported” in the app, you are fully enabled, so place your POP and begin accepting mobile payment.

Q: What EPOS systems will support the Phillips 66 mobile pay apps?
A: The mobile pay apps support Verifone Commander 1.07.19 (aka 44.19) and v11.01G Gilbarco Passport EPOS system. A working QR compatible 2D bar code scanner is required for both EPOS systems. For more information, reference your Mobile Payments Readiness Checklist or contact the Customer Assistance Team at MobilePay@p66.com or 800-450-2266.

Q: What can I do to prepare and install mobile payments in either the Verifone or Gilbarco systems?
A: Check your system and determine if you need an upgrade. The mobile pay apps support Verifone Commander 1.07.19 (aka 44.19) and v11.01G Gilbarco Passport EPOS system. You also need a working QR compatible 2D bar code scanner.

For more information, reference your Mobile Payments Readiness Checklist or contact the Customer Assistance Team at MobilePay@p66.com or 800-450-2266.

Q: Are there any potential concerns with introducing new firmware at the sites?
A: Gilbarco and Verifone have issued documentation on the minimum hardware and firmware requirements and the certified technician should make the site owner aware of these requirements before configuration begins.

Q: What can I do to make sure my site is prepared to accept and promote mobile pay?
A: At the pump:

• Keep your firmware requirements up to date to accept mobile pay
• Make sure your key pads function properly for entering the 4-digit code

• Check the accuracy of your site information in the app
• If your site offers cash/credit pricing or a local discount confirm it applies to Synchrony Prop cards in the mobile wallet

Q: Who do I call if I’ve implemented mobile pay but I’m having issues processing transactions?
A: Contact the Phillips 66 EPOS Help Desk at PSE_ESCALATION@P66.COM or 800.426.3696.

Q: What do I do if someone cannot download the app?
A: Reference your training materials, such as your Quick Reference Guide, to troubleshoot the issue. If the problem cannot be resolved quickly on-site, advise the consumer to contact Phillips 66 Consumer Services at 844.667.4463.

Q: What do I do if someone’s app doesn’t work?
A: Reference your training materials, such as your Quick Reference Guide, to troubleshoot the issue. If the problem is payment related, the consumer should contact the bank associated with their account. If it’s an issue with using the app, advise the consumer to contact Phillips 66 Consumer Services at 844.667.4463.

Q: Is my scanner compatible?
A: Click here to test your scanner compatibility.

Q: How long will the upgrade take?
A: If on Version 11.01C-F, it will take approximately two hours. Customers will use a CD to upgrade. If on Version 8 or 10, estimated time for the local technician to upgrade to Version 11.01G is four to six hours.

Q: How much will the software upgrade cost?
A: If the site is on the EPOS Maintenance Program, the cost of software is included. If the site is not on the EPOS Maintenance Program, the ASC will provide the cost of the software. Pros: Software updates are included in the fee, 24/7 Gilbarco Help Desk Support, remote updates are covered when possible.

Q: Are the pumps required to be down during an upgrade to V11.01G?
A: Yes, the pumps must be down during the system upgrade. The length of time depends on the customer’s existing software and could be a few hours. The recommendation is to upgrade during off-peak hours. Note: Technicians charge higher rates for evening/overnight upgrades.

Q: If the site has a dual system, are both systems required to be down during the upgrade even for cash sales?
A: Yes, the entire site must be down during the software upgrade.

Q: If my site participates in the KickBack Loyalty Program, is there anything else I need to do?
A: No, there are no changes to the KickBack Loyalty Program. Gilbarco will configure mobile payments for your sites.

Q: How long will the upgrade take?
A: Two to four hours.

Q: How much will the software upgrade cost?
A: If the site is on the EPOS Maintenance Program, the cost of software is included. If the site is not on the EPOS Maintenance Program, the VASC will provide the cost of the software. Pros: Software updates are included in fee, patches to address system bugs or improve performance are done at no additional cost, 24/7 Verifone Help Desk Support, remote updates are covered when possible.

Q: If my site participates in the KickBack Loyalty Program, is there anything else I need to do?
A: No, there are no changes to the KickBack Loyalty Program. After the site is set up, the site will be contacted by the Phillips 66 Help Desk with a second IP address for loyalty integration with mobile pay.

Q: What if a site does not have a working 2D scanner in place and wants to activate mobile?
A: A 2D scanner is required to process mobile payments inside the store. A site cannot be mobile enabled without a working 2D scanner.

Q: Will the scanner requirement be added to the list of Secret Shopper observations?
A: Scanner functionality will be included as an Excellence in Action item in stores where this functionality should be available.

Q: If the site is unattended, there are no inside sales, other site services like automotive repairs are conducted on a separate network, or inside sales are processed on a proprietary system, how will these sites be configured?
A: Not all site sales are processed through the Phillips 66 network. For these, mobile will be turned on for fuel only.

Q: What if I am on an EPOS system that is not currently certified for Phillips 66 mobile pay?
A: Fees will be waived if you are on an EPOS system working toward certification (i.e. NCR Radiant) until mobile pay is certified and available for installation. Once mobile pay is available, there will be a 120-day grace period to install mobile pay before the monthly $500 per site fee is assessed.

Q: What if I am operating on a Vx570 or Vx520 device?
A: Sites operating and processing payment transactions using only a Vx570 or Vx520 device will need to upgrade their point of sale system to one that supports mobile payments, either Gilbarco Passport or Verifone Commander. This requirement does not impact sites that already have a mobile capable Passport or Commander and are using VX device only as a backup. See Bizlink for any current POS discount programs or offers.

Q: Why is Phillips 66 mobile pay acceptance important?
A: Consumers expect quick, convenient service across our network. Payment methods are evolving, and mobile is an important part of where technology is headed. Mobile Pay provides basic benefits like increased security and fraud control, boosts consumer loyalty and increases sales at the pump. It allows us to connect directly to consumers in ways never before possible.

Q: Why was it required by September 30, 2018?
A: It is critical that we have network acceptance of our mobile offering as soon as possible to achieve a consistent consumer experience at every site and maximize sales impact. We see the benefits of this innovative consumer tool and want all sites to reap the rewards.

Q: What legally gives Phillips 66 the right to require our branded stations to accept mobile transactions?
A: Each of your supply agreements require you to comply with the terms and conditions set forth under the PSX Credit Card Guide as found on the PSX Marketing Website (BizLink). It is your responsibility to accept and honor the terms outlined in the Credit Card Guide at your branded stations. The Credit Card Guide has recently been updated to include our mobile offerings as a required method of payment. In order to properly accept mobile transactions, your EPOS terminal may need to be updated with proper software, hardware, or components, such as a 2D scanner.